Cancellation and refund policy

We keep this simple so you know where you stand before you pay. All times are counted from the pickup time on the booking, in Malta local time. The time that counts is when you send us your cancellation, not when we process it.

Cancelling a tour or transfer

• More than 48 hours before pickup: free cancellation, full refund.
• Between 48 and 24 hours before pickup: 50 percent refund.
• Less than 24 hours before pickup, or no-show: no refund.

Your booking page, linked from your confirmation email, shows the exact date and time of each deadline for your booking.

When you always get a full refund

• If your cruise ship does not call at Malta, or your flight into Malta is cancelled, regardless of timing. Send us the cruise line or airline notice.
• If we cancel your booking for any reason, for example dangerous weather or a vehicle breakdown without a replacement. You can choose a free change of date instead.

Delays and weather

• If your ship arrives late or your flight is delayed, we adjust the pickup time and, where necessary, shorten the itinerary. There is no charge for this and no refund for time lost to the delay.
• Tours run in most weather. Optional boat trips may not run in rough seas and are not included in the price.

Changes instead of cancellation

Changing the date, time or pickup location is free whenever we have availability. Contact us as early as you can.

How to cancel

Reply to your confirmation email, use the contact page or message us on WhatsApp, and include your booking reference. We do not cancel bookings without hearing from you, so please wait for our reply before you assume the booking is cancelled.

How we approve and pay your refund

• We check and confirm: our team checks the booking against this policy and replies by email to confirm the cancellation and the exact refund amount.
• Card payments: refunds go back to the card you paid with, through our payment provider Stripe. We cannot send them to a different card or account. They usually appear within 5 to 10 working days, depending on your bank.
• Other payment methods: if you paid by bank transfer or cash, we agree the refund method with you, normally a bank transfer.
• Confirmation: when the refund is issued we email you the amount. Your booking page also shows it. If you cannot see the refund after 10 working days, reply to that email and we will send you the payment reference to show your bank.
• Booking requests not yet paid: nothing has been charged, so cancelling is free.